Also, the customers do not want to visit the website (or app) again and again for small things like tracking the shipment. Chatbots are effective in giving personalized experiences to customers by understanding their requirements and suggesting the right products to the customers. Also, the traditional catalog-style e-commerce sites lack personalization. The solution also facilitates omnichannel communication between brands and customers on 30+ messaging channels.ĭ2C brands usually have a lot of content on their website or mobile app which confuses the customer who is browsing for the right product. It also facilitates live chat interactions between customers and agents who are always ready to resolve queries. It has ready-to-use workflows for marketing, commerce, and support use cases. Gupshup for D2C & eCommerce is an end-to-end solution that enables conversational interactions between D2C brands and consumers. But, conversations are a must-have in Edte AI, Virtual Reality, Video Lectures, Adaptive Learning, etc are good to have. Conversations cannot be bypassed, even if we have the highest level of technology deployed in education. However, conversations have always been at the core of any educational process. Using a chat-based interface, students can discover the right course, enroll, get counseled, pay for the right course, get notifications on classes, lectures, and materials, appear tests, submit assignments, give feedback, ask doubts and get resolution, etc.Ī big loophole in the digitization process of the Educational Industry is, it has not paid enough attention to conversations. However, the use cases extend beyond just Edtech and can be deployed in Schools, Colleges, Universities, Coaching Centers, Vocational Training, Tutoring, and Extracurricular Learning. Gupshup for Edtech is an end-to-end solution that enables conversational interactions between Edtech companies and students. Ğffortless creation and tracking of IT tickets.Ě seamless user interface to track requests.Seamless and hassle-free access to real-time insights and KPIs.Manage payroll and learning & development.Manage leave requests, employee achievements, and rewards.Currently available in English, German, French, Italian, Dutch, and Portuguese, we are adding more capabilities and languages to the chatbot. It understands the context and provides a platform for improved collaboration. With EKKA, you can access your ERP and CRM data by just typing in a command. An interactive, multi-lingual chatbot integrated with Microsoft Teams, EKAA speeds up sales operations and provides a one-stop portal for HR services and IT support.
#Best chatbot platforms software
Chatbot Platforms Software by Celebal TechnologiesĮKAA is an AI-powered digital assistant for HR, Sales, IT, and Admin.
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